9t99 Privacy Policy

At 9t99, your privacy is a matter we take seriously. This Privacy Policy explains how 9t99 collects, processes, stores and protects personal information provided by visitors and registered players on our platform. By accessing or using 9t99, you acknowledge that you have read, understood and agree to the practices described in this policy.

This policy applies to all users who interact with the 9t99 website, including those who browse without creating an account and those who complete full registration to place bets on cricket, access live casino games, play slots, or use any other service offered on the platform. We encourage all users to read this document carefully before using our services.

1. Information We Collect

We collect information in two primary ways: information you provide directly to us when you use our services, and information collected automatically as you interact with the 9t99 platform.

Information You Provide

• Full name and date of birth, used to verify your age and identity in line with our 21+ policy
• Mobile phone number and email address, used for account communication, transaction alerts and support
• Password (stored in hashed form — we never store plain-text passwords)
• Payment account identifiers (such as your bKash, Nagad or Rocket mobile number) used to process deposits and withdrawals

Information Collected Automatically

• Device information including device model, operating system version and unique device identifiers
• IP address and general geographic location (city or region level, not precise GPS coordinates)
• Browsing behaviour on 9t99 including pages visited, games played, session duration and interaction data

2. How We Use Your Information

All personal information collected by 9t99 is used for specific, legitimate business purposes. We do not use your data for purposes beyond what is described in this policy without first obtaining your consent. The specific purposes for which we use your data include:

• Creating and managing your 9t99 account, including identity verification and age confirmation
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay and other supported local payment methods
• Providing customer support and responding to enquiries, complaints and account-related requests
• Improving the platform experience by analysing usage patterns and delivering relevant game recommendations
• Detecting and preventing fraudulent activity, money laundering, underage gambling and other security threats
• Sending essential service notifications such as bonus confirmations, transaction receipts and account security alerts

3. Sharing Your Information

9t99 does not sell, rent or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist us in operating the platform, processing payments, or conducting identity verification — all bound by strict confidentiality agreements
• Legal obligations: where disclosure is required by applicable law, court order or regulatory authority to protect the rights, property or safety of 9t99 and its users
• Business transfers: in the event of a merger, acquisition or sale of assets, your data may be transferred to the successor entity under the same privacy commitments set out here

In all cases, we share only the minimum necessary information required to fulfil the stated purpose and never authorise third parties to use your data for their own marketing activities.

4. Payment Data & Local Methods

9t99 supports deposits and withdrawals in Bangladeshi Taka (৳) via local mobile financial services including bKash, Nagad, Rocket and Upay, as well as bank transfers through Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank and Sonali Bank. When you conduct a financial transaction, we collect only the payment account identifiers and transaction reference numbers necessary to complete and record that transaction.

We do not store full card numbers, bKash PINs, Nagad PINs or any sensitive authentication credentials on our servers. All payment processing is handled through encrypted channels. Transaction records are retained to satisfy audit and anti-money-laundering compliance requirements as described in the Data Retention section below.

5. Cookies & Tracking Technologies

9t99 uses cookies and similar tracking technologies to ensure the platform functions correctly, remember your session preferences, and gather aggregate analytics about how the site is used. The types of cookies we use include:

• Essential cookies: required for core platform functionality such as keeping you logged in and maintaining your session state across pages
• Analytical cookies: help us understand visitor behaviour, popular game categories, and pages where users encounter difficulty, so we can improve the experience
• Preference cookies: store your language selection and display settings so they persist between visits

You can manage, restrict or disable non-essential cookies at any time through your browser's privacy settings. Please note that disabling essential cookies may affect the performance and functionality of the 9t99 platform.

6. Data Retention

We retain your personal data for as long as your 9t99 account is active, and for a reasonable period thereafter to resolve any outstanding disputes, comply with legal obligations and maintain necessary audit trails. In practice, this means account registration data, transaction history and identity verification records are generally retained for a minimum period of five years following account closure, in line with standard financial compliance expectations.

Data that is no longer required for any stated purpose or legal obligation will be securely deleted or anonymised. You may request early deletion of your data subject to our legal retention obligations by contacting our support team at the email address provided in this policy.

7. Your Rights Over Your Data

As a user of 9t99, you hold the following rights with respect to your personal information. You may exercise these rights at any time by contacting our support team:

• Right of access: request a copy of the personal data we hold about you
• Right of rectification: ask us to correct any inaccurate or incomplete data in your account profile
• Right of erasure: request deletion of your personal data where we no longer have a lawful basis for processing it
• Right to restrict processing: ask us to pause processing of your data in certain circumstances while a dispute or complaint is under review
• Right to object: object to specific types of processing such as direct marketing communications

We will respond to all valid data rights requests within a reasonable timeframe. Please note that certain requests may be subject to verification of your identity before we can proceed.

8. Data Security

9t99 implements multiple layers of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration or destruction. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure hashing of passwords, access controls limiting staff access to user data on a need-to-know basis, and regular internal security reviews.

While we take all reasonable steps to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to affected users, we will notify those users promptly and take immediate remedial action.

9. Third-Party Links

The 9t99 platform may occasionally reference or display content relating to third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These providers operate independently and have their own privacy policies. 9t99 is not responsible for the data practices of third-party game studios or software vendors. We recommend reviewing the privacy policies of any third-party providers whose services you access through our platform.

10. Changes to This Policy

9t99 reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will revise the Last Updated date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Your continued use of the 9t99 platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should discontinue use of the platform and may request deletion of your account by contacting our support team.

11. Age Restriction

9t99 is strictly an adults-only platform. All users must be 21 years of age or older to register an account, place bets, or access any real-money gaming services on the platform. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has provided us with personal information or has registered an account, we will take immediate steps to close that account and securely delete all associated data. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms.

12. Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way 9t99 handles your personal data, please reach our support team using the email address below. We are committed to addressing all privacy-related enquiries promptly and transparently.